ServiceNow Senior Developer
WHAT EXACTLY WILL THIS INDIVIDUAL BE WORKING ON?
This individual will be a senior ServiceNow developer and a Control-M administrator. The candidate will be responsible for assigned technical deliverables and will work with our current team (Dallas based, COEs, vendors) to ensure the successful delivery of highly-functional and reliable ServiceNow solution. The candidate will also support Control-M application, troubleshoot connectivity.
Other responsibilities include:
• Ensure ServiceNow instance is maintained and at optimal performance
• Technical problem-solving/troubleshooting
• Participate in the project team meetings, sprint planning sessions and sprint reviews
• Ensure the ServiceNow development team is adhering to current standards/policies
• Evaluation of new technologies and how they may best work within our ServiceNow Solution
• Integration of ServiceNow into other system
• Participate in 7x24 on call rotation and support duties
• Ensure Control-M servers are functioning properly
• Review New Day logs for all Control-M environments daily.
• Respond to any automated alerts related to Control-M
• Install Control-M plugins, fix packs and agents
SPECIFIC SKILL SETS REQUIREMENTS:
• 3+ years of hands-on experience working with ServiceNow product
• 2 + years of experience working with Control-M as an administrator and programmer
• 1-2 years of ServiceNow deployments in an enterprise environment
• JavaScript, Jelly, AngularJS, and BootStrap experience
• Experience with ServiceNow script elements (Business rules, Client scripts, UI Macros, UI Pages, and AJAX etc.…)
• Experience developing custom integrations with ServiceNow (SOAP, REST, JDBC)
• Experience with ServiceNow Service Catalog and Workflows, Portal, Discovery, ITSM suite and ITOM.
• Experience building and configuring ServiceNow Mid-Servers
• Very good knowledge installing, configuring and troubleshooting Control-M application and Self Service
• Very good understanding of Control-M application topology
• Excellent verbal, written, and presentation skills (both business and technical audience)
• Good written (documentation) and oral communications
• Excellent interpersonal skills
SKILLS REQUIRED:
• Ability to work with project team to gather requirements and set direction based on ITIL best practices
• Strong relationship-building skills and excellent communication and problem-solving skills
• Ability to communicate ‘technical’ problems/solutions to Leadership
• Must be able to work well with all aspects of our project teams (Technical, Business, Project Management, and Leadership)
• Experience with ServiceNow modules in Support as well as New Development initiatives
• Ability to create technical solutions that meet the business’ needs
• Results-oriented professional with proven ability to excel in a fast-paced and multifaceted team environment
• Strong attention to detail with strong analytical and problem-solving skills
• Good organizational skills - ability to work on multiple projects concurrently
• Willing to be flexible with work hours, including late nights and early mornings
• Must be a self-starter, be able to work independently, and should be able to identify needs, plans and tasks without supervision
• Familiarity and practice with Agile Project Management methodology
• Strong testing acumen - understanding of automated testing needs
SKILLS DESIRED:
• XML and .NET programming experience
• Experience working with LDAP, Active directory and Microsoft Systems center tools
• Ability to troubleshoot Control-M server communication , knowledge working with networking tools, protocols and firewalls.
EDUCATION /CERTIFICATION REQUIRED:
• Bachelor of Science degree in a Technical discipline.
• ServiceNow Certified Administrator
• ITIL V3 foundation certified
CERTIFICATION DESIRED:
• ServiceNow Certified Application Developer
FOREIGN LANGUAGE(S) REQUIRED OR DESIRED:
• Mandarin, Russian, or Spanish is preferred, but not required.
TRAVEL
• Minimal travel