JOB PURPOSE :   
Develops and executes the Global Supplier Quality Management (SQM) program to ensure suppliers meet Mary Kay quality requirements.  Serves as point of contact to represent Corporate SQM as supplier quality technical and audit subject matter expert for Mary Kay International Subsidiaries (Asia Pacific, European, Latin American, and North American regions).  Responsible for quality improvement initiatives related to manufacturers and suppliers of materials, products or services used in development or manufacture.  Helps define quality-related supplier selection criteria and leads the qualification of new sites.  Proactively works with suppliers to develop and improve the entire supply chain.  Represents Quality on the new product development and design engineering teams for purchased items. Serves as lead technical expert for supplier quality and quality compliance related issues and works to resolve these issues and improve quality globally.  Responsible for oversight of effective global Corrective Action and Preventive Action (CAPA) process for all suppliers and related quality performance metrics.  Leads qualification, training and education initiatives for global pool of auditors.  Provides support in collaborative manner to Quality Engineers.

ESSENTIAL DUTIES AND RESPONSIBILITIES     
1. Leads the assessment, qualification and monitoring of new and existing global manufacturers and suppliers of finished goods, sub-assemblies, ingredients and components.  In collaboration with Procurement, categorizes suppliers based upon associated risks and develops the audit schedule accordingly.  Provides internal and external audit support as necessary. This support includes conducting internal system audits of Mary Kay manufacturing and distribution centers as well as Mary Kay International Subsidiaries.  Manages the use of third party auditors or laboratories.  Provides support for audits of Mary Kay and its Subsidiaries by external agencies (FDA, TDH, CFDA, ISO, etc.).  Submits the annual supplier audit schedule for approval to management, maintains awareness of the global schedule and changes, and performs audits to ensure quality and regulatory requirements are met while also meeting budget and timeline objectives.  Reports audit results including corrective action plans when applicable.  Manages proprietary and confidential information regarding supplier qualification status of Mary Kay’s suppliers.  Assists to create the annual SQM budget.  

2. Develops quality plans and provides quality support for new product introduction at external suppliers.  Performs supplier capability audits, quality audits, certification and startup issue resolution.  Analyzes engineering specifications, design changes and other data to plan support activities from conceptual stage through the production launch of the product.  Leads joint design reviews for new products, and develops DFMEAs, PFMEAs, control plans and PPAP, as required.  Trains internal and external parties on these tools and utilization.  Leads risk management activities to identify and mitigate design and process risks in compliance with MKI procedures and FDA/GMP regulations.  Serving as the Quality liaison to Procurement, defines the quality-related supplier selection criteria, develops and maintains supplier quality agreements and scorecards, and reviews periodically supplier quality and business updates. Must remain knowledgeable about significant global regulatory changes that could affect the supplier and compliance quality, and educates the global SQM team on these changes. 

3. Assists in the development of new and revised Corporate SQM policies and associated procedures, standards, forms, and tools.  Technical lead and subject matter expert for SQM related business systems.  Serves as a point of contact to represent Corporate SQM as supplier quality technical and audit subject matter expert for Mary Kay International Subsidiaries (Asia Pacific, European, Latin American, and North American regions).  Leads collaboration with regional SQM teams to support their needs for local manufacturing and/or local sourcing while maintaining the Mary Kay quality standards and with other internal departments to ensure supplier compliance with Mary Kay policies.  Assists with the qualification and continuing education of global internal and external auditor pool.  Benchmarks supplier quality programs within relative industries and implements best practices globally. 

4. Develops and maintains effective supplier relationships.  Proactively identifies, implements and monitors systems, policies, and procedures to help ensure that proper supplier quality management systems are maintained and the corporate Quality standards are met and consistently followed globally.  Develops and executes training programs that promote awareness and understanding of MKI quality requirements, standards, procedures and processes.  Regularly assesses processes to determine if requirements are being met.  Identifies gaps between required and current supplier capabilities, and drives quality improvement plans and risk mitigation accordingly.  Champions new approaches to continually improve and streamline processes to meet business and compliance requirements including development and incorporation of best practices.  Utilizes DMAIC approach and tools such as FMEA, SPC, Root Cause Analysis, 5S and Lean Manufacturing / Continuous Improvement concepts to drive continuous improvement in supplier performance, reduction in variability and achievement of process control.  Trains internal and external parties on these tools and utilization.  Works with suppliers on the design and execution of experiments for process optimization.  Ensures that quality inspection plans for purchased items are appropriate.  Drive supplier actions to verify product and process quality at their locations and evaluates the supplier for reduced incoming sampling and inspection activities at Mary Kay owned facilities.  

5. As a corporate supplier quality technical contact/subject matter expert, investigates internal and external failures in supplier quality and compliance quality systems to determine cause and works with the supplier to resolve issues.  Responsible for oversight of effective CAPA process for all suppliers.  Partners with cross-functional team (including Quality, R&D, Manufacturing Operations, Purchasing, Engineering, and Legal) to request input to aid in investigation, root cause analysis, and development and implementation of corrective action plans. Leads investigation and root cause analysis on product quality issues and applies appropriate control plans to achieve issue containment.   Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.  Develops and recommends viable solutions in response to both immediate issue resolution and long term systemic resolution and prevention of recurrence. Recommends policy and procedure changes to suppliers as necessary, and assures changes in process or material specifications are completed in accordance with change control procedures.  Verifies that system changes at the supplier are implemented and monitors the systems over time to verify improvement.  In collaboration with the cross-functional team, assesses gaps in the consistent execution of supplier quality standards to formulate recommendations for immediate action, and systemic resolution and prevention of recurrence.  In collaboration with Procurement, analyzes supplier quality performance metrics (KPIs) and Cost of Poor Quality Data to identify recurring trends, and drive improvement actions to reduce internal and external failure costs, and identify preferred supplier base.