Job Summary:

Example: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Description:

Recruits, interviews, hires, and trains new staff.

Oversees the daily workflow of the department.

Provides constructive and timely performance evaluations.

Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent sales and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.